Your 100% satisfaction is important for us.
We offer a 15-days Return & Exchange Policy:
We have a 15-day return policy if the item received is defective or damaged or incorrect which means you have 15 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
To start a return, you can contact us at email@example.com with the following info:
- Order number
- Proof of purchase
- Video or photo of the faulty product (if applicable)
- Complete delivery address
- Contact telephone number
in some cases, a photo/ video will be mandatory for proof to exchange or receive a refund.
If your return is accepted, we’ll send you instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted!
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
You can always contact us for any return questions or concerns at firstname.lastname@example.org .